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ServiceNow Customer Service Management (CSM) Implementation

This advanced course is designed for administrators, implementers and architects who want to apply their Customer Service Management and platform knowledge to problem solve and implement Customer Service Management.

In this 3-day advanced level hands-on implementation course, attendees will configure a base instance for Customer Service Management based upon a fictitious company scenario and user stories.  This course is organized into sprints and retrospectives. Participants are divided into smaller groups where they will research how to complete these stories, be assigned a specific user stories to complete, and configure the system while collaborating with their teammates. After each sprint, learners return to the full class for a sprint retrospective exercise. During the retrospective, each group presents their completed stories, explains how they completed the configuration, and answers questions about the choices they made. 

Throughout the class, learners will utilize their existing knowledge of Customer Service Management and other important training to apply what they have learned. 

Modalité

  • Classe inter à distance

    Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.

  • Classe inter en présentiel

    Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.

2 Formations trouvées

    • Modalité Classe inter à distance
    • Date 20-22 janvier, 2026 | 10:00 AM to 6:00 PM
    • Lieu SITE DISTANT (W. Europe )
    • Langue: Anglais

    EUR2,540.00

    • Modalité Classe inter à distance
    • Date 18-20 mai, 2026 | 9:00 AM to 5:00 PM
    • Lieu SITE DISTANT (W. Europe )
    • Langue: Anglais

    EUR2,540.00

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